IT outsourcing and business support in Tbilisi, Georgia: Your business, supported. Not just your IT.
We run the technology your company depends on, so that people keep working, money keeps moving and nothing is lost on a bad day. One team, one monthly invoice, one report you can read without an IT dictionary.
Not another IT provider. This is business support.
- response to a business-stopping incident
- 30 min
- a person on duty, not just an alarm
- 24/7
- team, invoice and monthly report
- 1
- helpdesk in Georgian and English
- ka / en
Services
Twelve service lines. One accountable team.
Every capability of the team sits under one of these lines. Pick what you need today; the rest is there when you grow.
- 01
Workplace & End-User Support
Your staff get help fast, on any device, without waiting for "the IT guy".
Read more: Workplace & End-User Support - 02
Servers, Virtualization & Datacenter
The systems your accounting, ERP and operations run on stay up and maintained.
Read more: Servers, Virtualization & Datacenter - 03
Cloud Services & FinOps
A cloud bill you understand, on an architecture that will not surprise you.
Read more: Cloud Services & FinOps - 04
DevOps, Kubernetes & Automation
Your developers ship daily, not monthly, and nothing depends on one person remembering a command.
Read more: DevOps, Kubernetes & Automation - 05
Network, Connectivity & IoT
Every branch, warehouse, shop floor and sensor on one reliable, documented network.
Read more: Network, Connectivity & IoT - 06
Security & Compliance
Fewer ways in for criminals, and the paperwork ready when the regulator asks.
Read more: Security & Compliance - 07
Backup & Disaster Recovery
If something is deleted, encrypted or burns, you get it back, and we have proved it.
Read more: Backup & Disaster Recovery - 08
Databases & Web Infrastructure
The databases and websites behind your revenue stay fast, replicated and reachable.
Read more: Databases & Web Infrastructure - 09
Monitoring & 24/7 Operations
A person on duty, not just an alarm. Problems found before your customers find them.
Read more: Monitoring & 24/7 Operations - 10
Migrations & Infrastructure Projects
Move platforms, datacenters or clouds without downtime your customers notice.
Read more: Migrations & Infrastructure Projects - 11
Consulting, Audit & Procurement
An IT director's judgement without an IT director's salary, and no surprise purchases.
Read more: Consulting, Audit & Procurement - 12
IT Operations & Team Efficiency
Your own IT team spends its week on work that moves the business, not on fires, interruptions and chasing vendors.
Read more: IT Operations & Team Efficiency
Why business support
Four commitments that separate us from a typical IT provider.
- 01
We start from your process, not your servers.
Month one is spent learning how you sell, invoice, ship and close the books. Then we decide what technology deserves attention.
- 02
We report in business terms.
Hours saved, downtime avoided, money spent, risks open. No ticket dumps, no acronyms, one page a month.
- 03
One invoice, one accountable team.
We own procurement, licences, cloud and support. When something breaks there is no vendor to blame and no one to chase.
- 04
Fixed monthly cost.
A per-user price you put in the budget in January and forget until December. Fewer incidents make us more profitable, so our interest is yours.
Plans
Fixed monthly price. Numbers in the contract, not on a poster.
Priced per user per month, fixed for the contract term. Projects and hardware are quoted separately, on the same invoice.
Essential
Who it is for: Small firms that need reliable help and safe backups
Price per user on request
Recommended
Standard
Who it is for: Growing firms with servers, branches or cloud
Price per user on request
Complete
Who it is for: Regulated or multi-site companies that want IT fully off their desk
Price per user on request
Not ready for a monthly plan? Start with one fixed-scope piece of work: a set duration, named deliverables and an agreed way to measure the result.
See the fixed-scope startsSLA
Service levels, identical in every plan
| Priority | Meaning | Response | Resolution target |
|---|---|---|---|
| P1 | Business stopped, or an active security incident | 30 minutes | 4 hours, work continuous |
| P2 | A department or key system badly degraded | 2 hours | Same business day |
| P3 | One person or one function affected, a workaround exists | 4 hours | 2 business days |
| P4 | Request, question, planned change | 1 business day | 5 business days |
When we miss a target
- Missed P1: one day of the monthly fee credited
- Under 95% SLA compliance in a month: 5% credit
- Every ticket tracked; one-page monthly report in business terms
Response times, resolution targets and credits are written into the contract. They are the same in every plan.
How to start
From first call to a fixed price in about two weeks.
- 01
A short call
30 minutes about how you sell, invoice and deliver, and what keeps breaking.
- 02
Two hours, read-only access
We look at your systems with read-only access only. Nothing is changed.
- 03
One-page report
Where you are exposed, what it costs you today and what we would fix first.
- 04
Fixed monthly price
A per-user price for the plan that fits, with the service levels written into the contract.
FAQ
Questions companies ask about IT outsourcing
What does IT outsourcing with Outsource Georgia include?
What your company needs from our twelve service lines: helpdesk and Microsoft 365, servers, cloud, network, security, backup, 24/7 monitoring and more. One team runs it, on one monthly invoice, with one report a month in business terms.
How much does managed IT support cost?
Plans are priced per user per month, and the price is fixed for the contract term. We quote it after the free assessment, because it depends on your users, your systems and the plan you choose. Projects and hardware are quoted separately, on the same invoice.
How fast do you respond when something breaks?
The same in every plan: 30 minutes when the business is stopped (P1), 2 hours for P2, 4 hours for P3 and one business day for requests. These service levels are written into the contract, with credits when we miss them.
In which languages does the helpdesk work?
In Georgian and English, remotely and on-site.
What happens during the free assessment?
A 30-minute call about how your business works, then two hours with read-only access to your systems; nothing is changed. You receive a one-page report: where you are exposed, what it costs you today, what we would fix first and a fixed monthly price.
Can we start without a monthly contract?
Yes. A fixed-scope start, such as a cloud cost review or an operations reset for your IT team, has a set duration and named deliverables. Each service line is also available as a one-off project with a fixed price.
We have our own IT team. Can you work alongside it?
Yes. The IT Operations & Team Efficiency line is built for in-house teams: processes, runbooks, a fair on-call rota and a clear view of where IT time goes. You choose only the service lines you need.
Next step
Next step: give us two hours and read-only access.
We return a one-page picture of where your business is exposed, what it costs you today and a fixed monthly price to fix it. No obligation, no sales deck, no jargon.