Plans
Fixed monthly price. Numbers in the contract, not on a poster.
Price per user on requestPriced per user per month, fixed for the contract term. Projects and hardware are quoted separately, on the same invoice.
Essential
Who it is for: Small firms that need reliable help and safe backups
What is included
Helpdesk (business hours), device management, backup with restore drills, monitoring, monthly report
Price per user on request
Recommended
Standard
Who it is for: Growing firms with servers, branches or cloud
What is included
Everything in Essential plus server and network operations, security management, 24/7 P1 cover, quarterly review
Price per user on request
Complete
Who it is for: Regulated or multi-site companies that want IT fully off their desk
What is included
Everything in Standard plus compliance programme, outsourced DPO, vCIO, procurement management, cloud cost optimisation, DevOps support
Price per user on request
SLA
Service levels, identical in every plan
| Priority | Meaning | Response | Resolution target |
|---|---|---|---|
| P1 | Business stopped, or an active security incident | 30 minutes | 4 hours, work continuous |
| P2 | A department or key system badly degraded | 2 hours | Same business day |
| P3 | One person or one function affected, a workaround exists | 4 hours | 2 business days |
| P4 | Request, question, planned change | 1 business day | 5 business days |
When we miss a target
- Missed P1: one day of the monthly fee credited
- Under 95% SLA compliance in a month: 5% credit
- Every ticket tracked; one-page monthly report in business terms
Response times, resolution targets and credits are written into the contract. They are the same in every plan.
Next step
Next step: give us two hours and read-only access.
We return a one-page picture of where your business is exposed, what it costs you today and a fixed monthly price to fix it. No obligation, no sales deck, no jargon.