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Outsource Georgia

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IT Operations & Team Efficiency

Your own IT team spends its week on work that moves the business, not on fires, interruptions and chasing vendors.

IT operations consulting for in-house IT teams in Georgia: incident, change and problem processes, runbooks and a knowledge base, a fair on-call rota and a monthly view of where IT time and money go.

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Business outcome

Processes your team follows, an on-call rota people can live with, and a monthly view of where IT time and money go.

What is included

  • Incident, change and problem processes your team actually follows, with blameless root-cause reviews
  • Runbooks for recurring tasks and a searchable knowledge base, so answers stop living in one person's head
  • Escalation matrix and an on-call rota built to avoid burnout: fair rotation, clear paging rules, rest after night calls
  • Service catalogue with SLAs towards the business and OLAs between internal teams
  • Vendor governance: KPIs, quarterly scorecards and a contract review before every renewal
  • Weekly and monthly operational reports, and a short set of KPIs for management
  • Capacity and utilisation baseline: the hours the team really has and how full they are
  • Where the time goes: day-to-day support, projects, improvements and on-call
  • Interruption and bottleneck map: who gets pulled in, by what and how often
  • Skills matrix with cover gaps, clear roles and a RACI for every key process
  • Toil-reduction backlog ranked by return: what to automate, simplify or stop doing
  • Hire, automate or outsource: a decision per gap with the numbers behind it, and a steady weekly and monthly operating rhythm

Technologies we work with

  • Jira Service Management
  • ServiceNow
  • Freshservice
  • Zendesk
  • Confluence
  • PagerDuty / Opsgenie
  • Grafana

Headline target

15–25%

of the team's week won back from repetitive work and interruptions within two quarters*

Targets marked * are assumed or industry-typical ranges, confirmed against your environment during onboarding.

Included in plans: Standard, Complete

Also available as a one-off project with a fixed price.

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Need this for your company?

Tell us what you run today. We reply within one business day with next steps and, where possible, a price.

Request a quote: IT Operations & Team Efficiency

Or call us: +995 555 21 11 99

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